Frequently Asked Questions

Owner Relief Program – Frequently Asked Questions

  1. What is the Owner Relief Program?
    A turnkey service that helps timeshare and vacation-club owners audit their financing (via CUSIP), identify violations, and pursue refunds or contract cancellations through IRS and legal channels.

  2. Who is eligible?
    Any owner who purchased a timeshare or vacation-club interest (e.g. Welk, Hyatt, etc.) and has ongoing maintenance fees—especially purchases between 2000–present that may have been securitized.

  3. How does it work?

    • Step 1: We perform a CUSIP audit to match your promissory note to its ABS tranche.

    • Step 2: We analyze disclosures, fee histories, and filing requirements.

    • Step 3: We assemble an IRS-compliant refund package (or pursue cancellation) on your behalf.

  4. What is a CUSIP audit?
    A CUSIP number uniquely identifies each securitized loan. By matching your note to the ABS pool, we uncover whether the developer obeyed federal disclosure rules—key evidence for refund claims.

  5. Are there any upfront fees?
    No. We offer a 100% free, no-obligation consultation and only charge a success fee if we recover money or cancel your contract.

  6. How long does the process take?
    Most clients see a resolution in 8–12 months after filing the audit packet with the IRS. Complex cases can take longer.

  7. What documents do I need to get started?

    • Your original purchase/closing statement

    • The latest annual maintenance-fee invoice

    • Any financing paperwork or loan disclosures

  8. What kind of refund or relief can I expect?
    Average IRS refunds run $30K–$50K per qualified owner. Cancellation outcomes vary by contract terms and state laws.

  9. Is my personal data safe?
    Absolutely. We use industry-standard encryption and never share your information outside of IRS, legal, or trusted partner channels.

  10. Do I need to appear in court?
    Typically no. Our process is handled via IRS submissions and negotiated settlements—your direct involvement is minimal once the audit packet is filed.

  11. What if I change my mind?
    You can cancel your service agreement at any time before filing the audit package—no penalties, no hidden terms.

  12. How do I get started?

    Visit www.OwnerReliefProgram.com/estimate

  13. Complete the 2-minute intake form

  14. Schedule your free consultation with our team

  15. Who can I contact for support?
    Call The Owner Relief Program at 689-285-7855 or email Admin@ownerreliefprogram.com—we’re here Monday–Friday, 8 AM–9 PM EST.